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Ecostrad ThermaMesh Warranty Coverage

TERMS & CONDITIONS

Your Ecostrad ThermaMesh underfloor heating mat is covered by a 25-year warranty against defects in materials and workmanship, commencing from the date of purchase by the original end user / other agreed basis.

Where a valid warranty claim is accepted, Ecostrad will, at its discretion, repair or replace the defective product in accordance with these warranty terms.

This warranty applies to the ThermaMesh heating mat.

 

Warranty Conditions and Exclusions

The warranty is valid provided that the product has been stored, handled, installed and operated in accordance with the product installation and operating instructions and all applicable requirements.

The warranty does not cover faults or damage resulting from:

  • incorrect or unsuitable installation;
  • failure to follow the installation or operating instructions;
  • accidental or physical damage, including damage caused during installation;
  • misuse, negligence or abnormal use;
  • unauthorised modification, repair or alteration;
  • incorrect electrical connection or supply;
  • damage caused by unsuitable floor coverings, adhesives, substrates or installation materials;
  • normal wear and tear; or
  • any other cause outside the control of the manufacturer.

 

Where applicable, evidence of installation and/or electrical testing may be requested when assessing a warranty claim.

The warranty covers the defective product only. It does not cover the removal or replacement of floor coverings, flooring, adhesives, screed or other finishes, or any indirect or consequential costs associated with the removal, investigation, repair or replacement of the product, except where such exclusion is not permitted by law.

 

Making a Warranty Claim

To make a warranty claim, contact Ecostrad using the details below.

Please provide:

  • your order or invoice number;
  • product model and, where applicable, serial/batch number;
  • a description of the fault;
  • details of the installation; and
  • any photographs, test results or other information reasonably requested by Ecostrad.

 

Ecostrad may require the product to be inspected or tested before confirming whether a warranty claim is valid.

Email: [email protected]
Telephone: 0330 880 7005

 

This warranty is provided in addition to, and does not affect, any statutory rights or other rights that cannot lawfully be excluded or restricted.